Terms of Service

Last updated: November 16, 2025

Welcome to Affinity Interactive ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our WhatsApp-based restaurant menu and food booking bot provided through affinityopus.com and the WhatsApp Business API.

By interacting with our WhatsApp bot, you agree to these Terms. If you do not agree, please discontinue using the service.

1. Description of Service

Affinity Interactive provides a WhatsApp-based automated bot that:

Displays restaurant menu items and pricing
Provides food item details
Assists with booking or ordering food items
Helps customers with restaurant-related queries

Booking through the bot does not guarantee order confirmation until validated by the restaurant’s operations team.

2. Eligibility

By using our service, you confirm that you are at least 18 years of age or are using the service under parental/guardian supervision.

3. User Responsibilities

You agree to:

Provide accurate information
Use the bot only for lawful purposes
Refrain from sending harmful, offensive, or fraudulent messages
Not attempt to disrupt or misuse the bot

We may block users who violate these rules.

4. Orders & Menu Information

Menu prices and availability may change at any time.
The bot may occasionally show outdated or incorrect information.
Order confirmation depends on the restaurant team.

5. Payments

If payment options are integrated, payment instructions will be provided. Refunds or cancellations follow the restaurant’s policy.

6. Data Usage & Privacy

Your use of this service is governed by our Privacy Policy available at:

https://affinityopus.com/privacy-policy

By using the bot, you consent to the collection and processing of your WhatsApp number, chat messages, and order details as necessary.

7. Service Availability

We strive to keep the bot operational at all times, but availability may be affected by updates, server issues, or network delays outside our control.

8. Prohibited Activities

You agree not to:

Reverse-engineer, hack, or disrupt the bot
Send malicious code, viruses, or harmful content
Use the bot to harass, spam, or impersonate others
Copy or reproduce content without permission

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages. Use of the service is at your own risk. Menu errors, booking issues, or delays caused by the restaurant are outside our responsibility.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the bot constitutes acceptance of the updated Terms.

11. Contact Information

If you have questions regarding these Terms, you may contact us at:

Affinity Interactive
Website: https://affinityopus.com
Email: port21@affinityopus.com