Privacy Policy
Affinity Interactive ("we", "us", "our") operates the WhatsApp-based restaurant menu and booking bot available at affinityopus.com. This page explains how we collect, use, store, and protect information when you interact with our WhatsApp service.
1. Information We Collect
When you use our WhatsApp bot we may collect the following information:
- Contact details: Your WhatsApp phone number and the name you choose to provide.
- Order information: Menu items you view or order, quantities, price, delivery/pickup details.
- Messages and media: Messages, images or other media you send to the bot (only if required to process your request).
- Technical data: Timestamps, server logs, IP address and device metadata (collected by our hosting provider).
2. How We Use Your Information
We use your information to:
- Display menu items and prices to you;
- Process and confirm food bookings and orders;
- Respond to customer queries and provide support;
- Improve, troubleshoot and analyze our services;
- Comply with legal or regulatory obligations, if required.
3. Data Storage & Retention
We retain data only for as long as necessary to fulfill the purpose for which it was collected, including to complete orders, maintain records for billing/support, and for legal compliance.
We do not retain WhatsApp messages longer than necessary — message content is stored temporarily only when required to process an order or a support request.
4. Data Sharing
We do not sell, rent or trade your personal information. We may share your data with:
- Hosting and infrastructure providers (for delivery of the service).
- Our restaurants or operations team to fulfill orders and bookings.
- Third-party service providers who process data on our behalf and under confidentiality (e.g., payment processors, analytics).
5. WhatsApp / Meta
This service uses the WhatsApp Business API provided by Meta. By interacting with our bot you agree to WhatsApp's Terms of Service and Privacy Policy. We follow Meta's guidelines for handling WhatsApp user data.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including secure servers and access controls. However, no method of transmission or storage is 100% secure.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you;
- Request correction or deletion of your personal data;
- Object to or restrict processing of your data where applicable.
To exercise these rights, please contact us using the details below.
8. How to Contact Us
If you have questions or wish to request access/deletion of your data, contact us at:
- Company: Affinity Interactive
- Website: https://affinityopus.com
- Email: port21@affinityopus.com
9. Changes to This Policy
We may update this policy from time to time. We will post the updated policy at this URL with a revised "Last updated" date.